Get $10 OFF for 6 months with Kogan's NBN Gold plan! https://www.koganinternet.com.au/
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By accepting the benefits of this offer, the connection date for your phone will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES.
Available in selected premises.
The Nitty Gritty
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term to a plan of lower value, an Early Recontract Fee of $80 applies and you must start a new 24-month contract. Month to month customers may change their plan with no fee. Cancellation fees may apply if a customer moves a 24-month contract to a month to month contract. Plan pricing or inclusions may differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers exclude special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier.
General: Offer available to credit approved customers. If you are an Optus nbn™ customer, Optus will send you an Optus self-installation kit.
Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply, but payment processing fees may apply (see below).
Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.
Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount
International call rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standardAgreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.
Cancellation: If you cancel your service(s) within the committed term, you may be charged a cancellation fee. If you cancel or port a service away, any remaining services in the plan will automatically cancel. For example, if you cancel or port your telephone service, your internet and Fetch will automatically cancel.
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra.
Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.
Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.
| Description | Upfront | Monthly | |
|---|---|---|---|
| Plan | Optus 70 Plan 24M | - | $70.00 |
| Phone Bundle | Includes home phone line with PAYG calls | - | - |
| Line Rental | Line rental included | - | - |
| Modem | AC Modem | - | - |
| Fees | Start-up fee (for standard install only) | $99.00 | - |
| Total | $99.00 | $70.00 | |
|
Min. total cost $1,779 over 24 months
Standard install only. Cancellation fees may apply. |
|||
Optus is Australia's second largest telco and a trusted name in Australian internet. In recent years, Optus has put a large emphasis on "content", and snapped up the rights to the English Premier League and other sporting events. While the telco still offers basic broadband packages, Entertainment bundles are now Optus' biggest point of difference in an increasingly crowded NBN market.
Optus' flagship NBN plan includes Optus Sport and Fetch TV subscriptions.
Optus Sport is an Optus streaming service specialising in sports. It includes the Premier League and the UEFA Champions League.
Fetch TV is a premium television service that essential competes with Foxtel. Much like Foxtel, you have the option of picking from packs that give you access to select channels. On the Optus top plan, you'll get a Fetch TV Mighty set-top box and one Premium channel pack. Additional channel packs can be added for $6 per month, or you can grab all of them for an extra $14 per month.
Fetch TV's Premium channel packs are as follows:
If your home isn't currently connected to the NBN, Optus can connect you with an ADSL2+ or cable internet service and then switch you to an NBN plan whenever your home becomes NBN ready. Optus' entertainment offerings are also available on ADSL2+ and cable connections.
Optus has two main NBN plans. Both plans include unlimited data, and Standard Plus Evening Speed (configured on NBN 50).
Optus’ basic plan is just internet, while its top-end option also includes entertainment. It is configured on NBN 50 (40Mbps typical evening speed) and if you want faster speeds you can upgrade to NBN 100 (80Mbps typical evening speed) for additional $30/mth. You also get a Fetch TV set-top box with one premium channel pack subscription, and an Optus Sport subscription.
Optus NBN plans are available on a 24-month contract or on a month-to-month basis. You'll pay $200 in upfront costs if you want to go the month-to-month option. If you choose a 24-month contract, you'll pay only in upfront set-up fees $99.
To find out if you're eligible for an Optus NBN plan, first check your address in our broadband search engine. If Optus is listed in the search results, congratulations: you're able to make the switch.
Once you've picked the plan that works best for you and your family, you can place an order directly with Optus by phone, in-store, or online. Optus will help you to organise an installation date and time, plus take care of transferring any current broadband plan you may have over to their own NBN service.
Optus will provide you with an NBN-ready modem as part of your plan.
Another important thing to note: while installation is free for most customers (excluding the upfront costs you'll pay on a month-to-month plan), if you're located in a newly developed area with no existing telecommunications infrastructure, you may be charged a $300 New Development Fee by NBN Co.
How fast are Optus NBN plans?
Optus only sells plans configured on two NBN speed tiers: NBN 50, and NBN 100. You can read more about NBN speeds here.
What are my data options?
All of Optus' NBN plans come with unlimited data.
Do I need to buy a new modem to sign up to Optus?
If you already have an NBN-ready modem or router that is suitable for your technology type, you can use it with any Optus NBN plan. Optus plans do however include pre-configured, ready-to-use modems.
What happens if I want to cancel my Optus NBN plan?
The maximum cancellation fee on an Optus 24-month NBN contract is $451. These fees decrease during your contract period.
Can I get Optus Sport without being an Optus customer?
Yes. If you're not an Optus customer, you can still subscribe to Optus Sport for $14.99 per month. Subscriptions are included free, however, with select home broadband and mobile phone plans.
Do I own my Fetch TV set-top box?
The Fetch TV set-top box included with Optus plans is property of Optus. If you cancel your Optus NBN plan, you will need to return your set-top box to Optus.
Do Optus internet plans include calls?
Optus NBN plans include a phone line with unlimited calls to standard local, national and mobile numbers at no extra cost. If you want to make other calls, you will be charged at pay-as-you-go rates. However, you can add an international call pack with unlimited calls to landlines in 25 selected destinations and mobiles in 7 selected destinations for an extra $10 per month.
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