NBN + Mobile #soulmates
100/20
- Broadband: $69 per month
- Includes 5GB SIM Only mobile plan: $20 per month
NBN Premium
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Plan Details
Service Description
This MATE NBN + Mobile plan includes a residential grade Fixed Line broadband service on the NBN network, bundled with a SIM Only mobile plan.
NBN Fixed Line Internet is the next generation broadband technology delivered via fibre optic cables. Fibre optic broadband is capable of delivering superfast broadband speed.
Equipment Requirement
This plan requires you to have an NBN compatible modem/router. You can purchase an NBN modem with preconfigured settings (plug and play) from MATE. If you choose to BYO modem, it is your responsibility to configure a BYO modem/router and MATE offers limited support for BYO modem configuration.
If your premises is serviced by Fibre to the Node (FTTN) or Fibre to the Basement (FTTB), you require a VDSL capable modem. If your premises is serviced by Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) or Fixed Wireless, your modem/router is required to have a WAN port. It is your responsibility to ensure your BYO modem/router is compatible with this service.
Mobile Phone Service
This NBN plan is bundled with a 5GB SIM Only mobile plan ($20/month). This mobile service gives you access to part of Telstra's 4G and 3G mobile network and comes with the following inclusions:
- Unlimited calls to standard national numbers
- Unlimited SMS & MMS to standard Aussie numbers (video MMS excluded)
- 5GB data (if you exceed your data allowance, you will be charged $10 per 1GB block up to a maximum of 5 blocks)
Other Features
- Customer Service: There are many ways to contact a MATE in addition to the phone, including live chat, email, Facebook and more.
The #soulmates NBN + Phone plan is NOT available on a Fixed Wireless connection.
Service Availability
MATE's NBN service may not be available in all areas or premises. There may be technical or commercial reasons that affect the ability to connect a service at your address.
The download and upload speeds stated are the maximum that each type of link can deliver and will rarely, if ever, be achieved by any user for all sorts of reasons. MATE makes no guarantees of any kind on the actual speeds that will be achieved by any individual users as they rely on their suppliers to ensure services are provisioned to deliver optimum speeds at all times.
MATE mobile plan
The minimum monthly charge for the mobile plan is $29.00. Excess Usage charges apply if you use more than your included data, or make calls, send SMS/MMS to international numbers not included in your 120 International minutes per month, satellite numbers, special numbers and when roaming overseas. If there is no nbn™ or ADSL MATE Internet service active on your account at the time of billing, the minimum monthly charge is $59.00.
Countries included in the 120 international minutes: Bangladesh, Canada (landline numbers only), China, Croatia, Fiji, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Malaysia, New Zealand, Pakistan, Philippines, Samoa, Serbia, Singapore, South Africa, South Korea, Spain, Sri Lanka, United Arab Emirates, United Kingdom and USA (landline numbers only).
Key Points
Features
- No Activation or Plan Change Fees
- No early termination fee
Full Cost Breakdown
| Description | Upfront | Monthly | |
|---|---|---|---|
| Plan | MATE NBN + Mobile #soulmates | - | $69.00 |
| Mobile Plan Bundle | Includes 5GB SIM Only mobile plan: $20 per month | - | $20.00 |
| Modem | BYO Modem | - | - |
| Deal |
Special Promotion: Bundle a Mobile and Internet Plan to save $10/month on your Internet. Mobile plans starting from $20 a month |
- | - |
| Total | - | $89.00 | |
| Min. total cost $89 for first month | |||
Modem/Router Options
More About MATE
Why MATE for NBN?
If you're looking to cut costs without sacrificing on quality - and, honestly, who isn't? - you can find some great deals with MATE. MATE is a new face in the industry but don't let that put you off - customers love the service. Just Google "product reviews MATE" and you'll see.
And what's not to love? The prices are competitive, customer support is 100% Sydney-based and every plan comes with unlimited data. Hell yeah, MATE.
With MATE there are no lock-in contracts so if you're still feeling iffy, remember that signing up is risk-free. You can cancel at any time and there are no termination fees. Unlike a lot of other no-contract deals around, MATE won't hit you with any set-up or "casual plan" fees. And they won't make you buy their modem, unlike some.
Types of MATE NBN plans
All MATE NBN plans come with unlimited data, so no need to guess how much you need or worry about going over.
MATE offer NBN at all four speeds. But the MATE Standard speed costs the same as the Standard Plus*, so unless you like slower internet for the same money (not likely!) your options are really:
- Basic (also known as Basic Evening Speed or NBN 12),
- Standard Plus (or Standard Plus Evening Speed or NBN 50),
- Premium (or Premium Evening Speed or NBN 100).
*Unless you have a Fixed Wireless NBN connection (only in some rural locations).
Unlike a lot of the bigger players, MATE offer the NBN with or without a phone bundle. And if you do want to bundle, you'll get unlimited calls to local, national and mobile numbers for only $9 extra per month - no pay as you go (PAYG), no worries.
How to switch to MATE NBN
To find out if you're eligible for a MATE NBN plan, first check your address in our broadband search engine. If MATE is listed in the search results, congratulations: you're able to make the switch.
Once you've picked the plan that works best for you and your family, you can place an order directly with MATE either by phone or online. MATE will help you to organise an installation date and time, plus take care of transferring any current broadband plan you may have over to their own NBN service.
MATE can provide you with an NBN-ready modem, although you're free to bring your own compatible modem to any of the four plans. Customers purchasing a new modem from MATE will need to pay $149, but keep in mind that it comes fully pre-configured, unlocked, and ready to connect.
Another important thing to note: while installation is free for most customers, if you're located in a newly developed area with no existing telecommunications infrastructure, you may be charged a $300 New Development Fee by NBN.
MATE FAQ
How fast are MATE's NBN plans?
MATE offers four NBN speed options: Basic (up to 12Mbps), Standard (up to 25Mbps), Standard Plus (up to 50Mbps) and Premium (up to 100Mbps). The higher the Mbps, the faster your connection will be. See our NBN speed guide for more information.
What are my data options?
All MATE NBN plans are unlimited, so you'll never have to worry about exceeding your limit and paying extra (or suffering cut-off or slowed service).
Do I need to buy a new modem to sign up to MATE?
If you already have an NBN-ready modem, you can use it with any MATE broadband plan. However, MATE does offer pre-configured, ready-to-use modems for $149.
How do I know if my modem is NBN-ready?
If your home is connected to NBN using Fibre to the Node (FTTN) or Fibre to the Building (FTTB), your modem will need to be VDSL-2 ready to access the NBN. Most modems sold within the last two years are, and you can use our FTTN and FTTB guides to check yours.
Other NBN connection types don't require a modem. See our guides on Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), HFC Cable and Fixed Wireless to find out what equipment you will need.
Can I keep my home phone number on MATE NBN?
If your home phone is already connected through the NBN, then yes, you can keep your current number.
If your home phone is connected through ADSL, you will need to change your phone number, unless it's currently on the Telstra network.
What happens if I want to cancel my MATE NBN plan?
As all of MATE's NBN plans are no-contract, you're free to cancel or change plans every month. However, if you do cancel just after making a monthly payment, you won't receive a refund for the following month's plan cost.
Does MATE offer ADSL plans?
Yes, MATE offers ADSL internet with unlimited data, no-contract and no set-up fees. MATE ADSL plans are BYO modem. Per-month costs of an ADSL plan with MATE will vary depending on your location.
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